Our Guest Services Fee supports the people, systems, and local resources dedicated to ensuring a smooth,
well-supported stay on Cape Cod, from booking through checkout.
Before You Arrive
Local, year-round staff who handle your reservation, questions, and special requests
Reservation processing, secure payment handling, and fraud prevention
Up-to-date property information, arrival details, and pre-stay communication
Rate monitoring and availability management to ensure accurate pricing and booking
During Your Stay
Local guest support by phone, text, and email.
Rapid response to maintenance issues or urgent concerns
Coordination with trusted local vendors (cleaning, HVAC, plumbing, electrical, etc.)
Guest advocacy with homeowners when unexpected issues arise
Property Readiness & Quality Oversight
Coordination of professional cleanings between stays
Ongoing home readiness checks and issue tracking
Management of service orders before, during, and after your stay
Oversight of seasonal systems (AC, heat, outdoor showers, water systems)
Technology & Communication Systems
Secure booking and reservation software
Automated arrival instructions and guest messaging
Real-time service tracking and issue resolution systems
Integrated communication tools to prevent missed requests or delays