Rental Policies and Procedures

The following guidelines will assist you in making your stay an enjoyable one.

Once you check in, please inspect the premises, and contact us if there are any issues.

Also please contact us within 24 hours if you encounter a problem during your stay so it can be resolved as fast as possible.

Your reservation request and rates are not confirmed until you have been contacted by a rental associate within the next business day. Once a rental associate has contacted you, a rental lease agreement will be sent to you via email along with a request for payment.



All rentals are non-refundable. If you need to cancel your lease, please notify your agent immediately. All cancellations must be in writing. Please note, even with written notice under the terms of your lease you are responsible for all rents due. If we are able to re-rent the property all rents may be refunded less a 20% (of the contracted rent amount) cancellation fee payable to AGENT. We will do our best to re-rent the property under the same terms as your lease to a new tenant however, we cannot guarantee re-rental and this is conditional with Landlord approval.

We offer you an opportunity to purchase travel insurance for your protection.  


Payment Policies:

1) To secure booking, your lease and deposit must be received by AGENT within 7 days of the lease agreement, unless otherwise noted. Reservations are confirmed upon receipt of a deposit and landlord consent on lease. Your schedule of payments with due dates may be noted in your lease agreement.

2) Deposits may be made by personal, business check, credit card, wire, ACH payment, or money order.

Any check returned for "insufficient funds" or "stopped payment" will not be resubmitted. We will contact you and require that payment be received within 48 hours by bank certified funds (cashier/treasurer check) or money order. A fee of $50 dollars will be charged for any returned check.

Overseas transactions must be paid in U.S. Dollars and the tenant is responsible for a wire fee of $50 U.S. Dollars.


Vacation Rental Damage Protection and Security Deposits:

As a part of your stay, Vacation Rental Damage Protection plan is designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy may pay a maximum benefit of $5,000.00 US Dollars. Any damages that exceed $5,000.00 US Dollars or are not covered under the plan will result in an additional charge. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit because of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $5,000.00 US Dollars. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to directly pay AGENT any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact your agent if you do not wish to participate in this assignment. Please note: Some owners request Vacation Rental Damage Protection and a security deposit.The LANDLORD or their assigned person will inspect the property for damages and/or excessive use and or issues and we will notify you of any problem. LANDLORD may withhold security deposits or charge tenant’s credit card for negligence in cleaning, damages, movie rentals, phone bills, lost keys, lost or misplaced beach passes, unpaid fees, or any other miscellaneous expenses or cost to landlord incurred.


Security Assurance Policy(SAP):

Accidental damage is covered up to $1000 in total during the lease term.  Tenant agrees that any accidental damage in excess      of $1000, or any negligent, deliberate, or malicious damage, or any other Tenant act causing damage, extra costs or excessive cleaning requirements will be charged to his credit card on file with the Agent. Please speak to an agent for further information. 

If you do not report any damages and there is a claim, you may be solely responsible for any and all damages and CSA may not cover this policy.

Damages and or chargebacks will be photo documented.


Security Deposits are refunded via check or credit card as originally paid within 30 days of checkout pending no claims.

AGENT cannot wire any refund.


Guest Cooperation:

We cannot provide clean, comfortable properties for your enjoyment without a certain level of guest cooperation. The LANDLORD does request that you do not go to the property before check-in time, unless noted on your lease.

Time is needed to clean the property between guests, make any repairs, and show the property to prospective tenants. Even if you have gone to the property before check-in and do not see anyone there, the cleaners/landlord may not have arrived yet to service the property. Local laws and guidelines may be enacted to allow proper cleaning times between tenants; if you check out late, a fee may be applied as the next tenant may need to wait a certain time before entry.

Please make every effort to keep your rental clean; any excessive cleaning required above the standard cleaning of a rental will result in an additional charge. The same applies for additional trash that has not been put in barrels outside on day outlined in the home instructions book. Excessive removal of trash, additional cleaning, or additional fees may be charged upon checkout or removed from your security deposit.


Unless directed otherwise by your agent, please leave the vacation property the way you found it.

Report any damages or maintenance issues as soon as they are discovered by contacting your AGENT.


Check-In and Check-Out:

Check-in time may vary. AGENT will provide access instructions prior to tenancy. 

We will always do our best to accommodate your needs, please speak with your agent with any questions or special arrangements including: 

1- KEYS: Directions to pick-up location, late key pick-up, alternative pick-up locations, etc.

2- SPECIAL ARRANGEMENTS: Early or late check-in, Sunday check-in, etc.

3- TRAVEL DELAYS: Look up travel advisories to make sure there is nothing impacting your reservation. If there is, let us know as soon as possible. 

Please check your packet for your specific check-out times. Follow your rental property’s checkout instructions regarding keys.

There is a service charge of $60.00 for lost keys.


Locked Areas:

Please respect any and all locked areas within your rental home, which are reserved for storage of landlord’s private property. These areas are not included in the rental. Damages and unauthorized use of this area or its contents may be charged upon checkout or from your security deposit.


 Property Descriptions:

We make every effort to ensure accurate descriptions of the homes we represent. We cannot, however, be responsible for typographical errors or changes made by the landlords in furnishings or equipment. If a tenant does not personally inspect the premises prior to signing their lease, they agree to accept the rental property as is, provided it meets the basic standards of habitability under MA law. The TENANT will not be entitled to a refund and will have no recourse against the AGENT if the property does not meet their expectations, including any and all media.



Cape Cod is a very desirable area and it is not uncommon to have homes under construction at any given time. While we always hope that your vacation is not disrupted in any way, we are not able to control construction activity on private property homes and properties on Cape Cod. A property owner's decision to build or remodel a property in close proximity to the home you have rented is outside the control of the Landlord. The Landlord cannot offer a refund of any kind or relocate tenants for inconveniences related to construction nearby your rental home.



Please turn off all lights, AC, heat and TV and check to see that all water faucets are turned off when not in use. If your property has AC, doors, windows, and skylights must be closed when in use. Damage may occur to furniture, linens, and the AC unit if windows and doors are left open. LANDLORD may have an addendum for utility use. This might include heating pools or general metered utility use.



We make no guarantee for an allergen-free home, meaning that the owner may have had a pet on premises. Any TENANTS who bring a pet without expressed written permission from the LANDLORD may result in immediate eviction.

If your rental allows pets, please do not leave it unattended since they will be in an unfamiliar situation and may behave differently.

If you must leave your pet alone, pet crates are required.

If you are uncomfortable leaving your pet alone for extended hours, or a day trip, we suggest you contact one of our fine local pet services in the area.

Further, failure to abide by our no pets policies by either you or your guests during the lease terms, will result in a loss of security deposit and termination of lease immediately.

Please follow any special instructions on your lease or speak with your rental agent about bringing a pet for more details. Pet deposit fees are non-refundable.



Not all units include telephones, but in some rental homes, telephones are included for your convenience.

They may be used for local calls without charge. Please note, however, that all long distance calls must be charged to your home phone, a credit card, or call collect. Otherwise, calls charged during your stay will be deducted from your security deposit or charged back. In this situation, the deposit will not be refunded until the landlord receives the telephone bill, which may go beyond the 30-day holding period.


Equipment, Electronics and Appliances:

Although we cannot guarantee the operation of all appliances, our LANDLORDS make every effort to ensure that the equipment and appliances are in working order. AGENT, authorized employees, or repairpersons may enter the premises for purposes connected with repair, care or maintenance of the rental property at any time under section 8 of the terms. We will do our utmost to have any malfunction repaired in a timely manner; however, no refunds are given for equipment, electronics, or appliance failure. This includes properties that have multiple appliances (multiple dishwashers, refrigerators) or several washrooms/showers. Tenants are responsible for paying for any movies or other incidentals on the property.


Lost and Found:

If you leave an item behind, contact your rental agent as soon as possible. We will make every effort to find the lost items. Your items will be available for pick-up at our office or your items will be returned to you via US Mail for the cost of shipping. Please note that AGENT is not responsible for personal items left in the rental. Any items found that are unclaimed within 30 days will be discarded or donated to a local charity.


Lead Paint:

The landlord or property manager is responsible to disclose this information to AGENT upon signing the rental agreement. If the property was built prior 1978, AGENT has no knowledge of lead paint in the home.



Tenants will not be permitted to sublet any properties without express written permission from the landlord.


Smoking Policy:

Our policy is strictly enforced, unless stated to the contrary in your lease; smoking is not permitted in our rental properties or allowed on premises. No campfires, fireworks, or other fires are allowed on the premises. TENANT is liable for any smoking-related odors or damage detected within any building or anywhere else on premises as determined by AGENT.


Cleaning Policy:

Rental homes are professionally, or owner cleaned before and after every tenant. Additional charges will apply for excessive cleaning and moving of furniture to its original position. If you arrive at your home and believe that the house has not been cleaned to your satisfaction you must notify your rental agent within 24 hours. TENANT may request a cleaning session during their stay and fees may apply.


Agency Disclosure:

Our goal is to help you select the best vacation rental for your needs.

AGENT represents the LANDLORD who is fully responsible for the property you rented.


Property Maintenance:

Management of the property is the sole responsibility of the LANDLORD.



Updated 1/25/2023