INSPECTIONS: Upon arrival at your rental property, we strongly encourage you to perform a “walk through” and inform us of any damages and/or cleanliness issues within 24 hours. Please email all information, along with photo documentation, to


DAMAGE: In the event anything should break or become damaged during your stay, please report it within 24 hours to qualify for coverage under our Security Assurance Policy (SAP).  Information and photo documentation must be emailed to We will try to send someone to the property to assess and/or fix the issue as soon as possible.


NON-SMOKING: All of our rental homes are non-smoking. If there is evidence that smoking has occurred inside the rental, you will be charged an additional cleaning and ionization fee.


KEYS: Please lock all doors and windows when not occupying the property.


TRASH:  Trash must be bagged, secured and left in the receptacle bins provided. Please ensure no trash is left outside of a bin due to wildlife. Please note that some companies have very early pick-up times, and you may want to place the trash out the night before. If the instructions indicate curbside pick-up, please move the trash bins to the required location. You will be responsible for any fees incurred due to an additional pick-up. If your trash has not been picked up by 3:00 PM on the scheduled day, please contact our office.


PETS: If you are staying at a pet-friendly property, please remember to pick up after your pet and dispose of doggie bags. We also ask that you keep an eye out for coyotes, especially with smaller dogs.


REFRIGERATORS: Please keep in mind that refrigerators do take some time to become cold again after they go from being empty to full. Please allow up to several hours for it to readjust to the desired temperature. In the meantime, in order to expedite the process and avoid opening & closing the refrigerator door, we recommend having coolers on hand for easy access.


Wi-Fi: If you are unable to connect to the internet, please try these steps below:

  1. Locate the modem.
  2. Unplug the main power cord from the back of the modem and wait 30 seconds.
  3. Plug the power cord back into the modem.
  4. Wait 5 minutes and try connecting to the internet.
  5. If you are still having trouble connecting, please notify the office.


STORMS: To avoid overturned deck / patio furniture and potential damage, please make all efforts to secure the furniture and close the umbrella when not in use.


BUGS: There are quite a few common and prevalent on the Cape, but rarely cause for alarm. One is a blonde-colored insect called a wood roach. These bugs are harmless. They do not infest homes, though a few might find their way inside on firewood or by accident. Ants are common during the summer months as well.  Please know this does not mean the house is dirty or uninhabitable. If there appears to be a nest or a large swarm, please notify the office.


It is also worth noting that a number of bugs are attracted and found in sand, including sand fleas, sand flies, horse or “greenhead” flies. In addition to having insect repellent on hand, you may want to shake out your beach towels and blankets in order to minimize the risk of bringing them home.


BATHROOM(S): Cape Cod plumbing and septic systems can be extremely sensitive. Please do not flush anything aside from “septic safe” products. If you are experiencing any plumbing issues, please contact our office.  Homes with private wells can take up to 2 minutes for a tank to refill. In humid weather, sweating toilets and small puddles are typically the result of condensation.

PHONE: Please note if there is a landline at the property, only local calls are permitted.   The cost of any long distance calls made during your stay will be charged to the credit card on file.